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Salon Policy

1. Services

  • Health & Safety: Nail Zone provides manicures, pedicures, and nail enhancements. For your safety, if you have any active skin conditions, fungal infections, or nail diseases, we kindly ask that you consult a medical professional prior to your visit. Please inform your technician before service if you have diabetes, bleeding disorders, or sensitive skin.

  • Appointments & Walk-ins: Walk-ins are welcome based on availability, though appointments are strongly recommended.

  • Preparation: To help us stay on schedule, please have an inspiration photo ready or select your polish color, desired shape, and length prior to your service start time.

2. Refund & Payment Policy

  • Refunds: All services are non-refundable.

  • Quality Satisfaction: If you are unsatisfied with your service while it is being performed, please let your technician know immediately so we can adjust it to your liking before you leave.

  • Non-Payment: Payment is due immediately upon completion of services. Refusal to pay for completed services may result in refusal of future service and reporting to local authorities.

3. Service Guarantee & Fix Policy

  • Gel & Enhancement Guarantee: Gel polish, Gel-X, acrylic, and dip services are guaranteed for 5 days following your appointment. If you experience chipping, lifting, or loss of an enhancement within this window, please contact us within 5 days to schedule a complimentary repair.

  • Out-of-Guarantee Repairs: Repairs requested after the 5-day window, or damage caused by accidental breakage, force, or exposure to harsh chemicals, are subject to a $5–$10+ fee per nail.

  • Regular Polish: Due to the nature of traditional lacquer, regular polish services are not covered under our guarantee.

  • Exceptions: Complementary repairs apply only to the original color and shape selected. Requests to change color or service style will be charged as a new service.

4. Right to Refuse Service

For the health, safety, and well-being of our staff and guests, Nail Zone reserves the right to refuse service to:

  • Anyone with suspected contagious nail, skin, or medical conditions.

  • Anyone with open or infected wounds in the treatment area.

  • Anyone exhibiting disruptive, disrespectful, or inappropriate behavior toward staff or other clients.

5. Salon Environment

  • Mobile Devices: To maintain a relaxing environment for all guests, please keep cell phones on silent or low volume. Speakerphone calls and video chatting (FaceTime, Zoom, etc.) are strictly prohibited.

  • Cleanliness: Please help us keep the salon clean and comfortable for everyone.

6. Child Policy

  • Supervision: For safety reasons near sharp tools and chemicals, children must be accompanied and actively supervised by an adult caretaker at all times.

  • Age Restrictions: We do not perform complex nail enhancements (acrylics, Gel-X, hard gel) or gel polish on children under the age of 13 without direct parental or guardian consent.

7. Cancellations & Late Arrivals

  • To cancel your appointment, please give us at least 24 hours' notice. Need to reschedule? You can easily change your appointment time online up to 4 hours before your start time.

  • Please note that repeated no-call/no-shows will result in a block from future online bookings. Clients with repeated no-shows are always welcome to visit us on a walk-in basis!

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